Diggers Services Club Ltd Privacy Policy

Last updated: November 2025

Diggers Services Club Ltd trading as Diggers Services Club (ACN 681798112) (referred to as we, our and us) is committed to the protection of the individual’s right to privacy in accordance with the Privacy Act 1988 (Privacy Act) , the Australian Privacy Principles (APPs) and binding codes under the Privacy Act.
Personal information is any information or opinion about a person, who is identified or reasonably identifiable, whether or not that information or opinion is true. This policy sets out how we collect, use, disclose and otherwise manage personal information.

1. Collection

1.1 Types of information collected
The personal information that we collect and hold about you depends on your interaction with us. If you have a client or have a business relationship with us, the kinds of information we typically collect includes names, addresses, dates of birth, telephone numbers and email
addresses, contact details, social media and other information relevant to providing you with the services you are, or someone else you know is seeking.

Where proof of identity is required for Club Membership, we may request photographic proof of your identity in the form of a State (other nationally issued) Driver’s License, Australian or other nationally issued passport or an Australian state issued Proof or Age or
identity card.

If you are an employee or contractor, the kinds of information we typically collect include name, gender, address, contact details, emergency contact details, bank account and financial detail, superfund information and tax file number to enable us to administer our employment or contractor relationship. If you are a potential employee and you provide the details of referees, you confirm that you have informed the referees that you are providing their contact information to the Club and they have consented to the Club contacting them and discussing the personal information you have provided in relation to the job application.

We may also collect and hold sensitive information about you, including information about your health, racial or ethnic origin, biometrics, criminal record, sexual preferences or practices. We will only do this with your consent or where otherwise permitted by law.

1.2 Use of biometric information
We may use CCTV for security and AI facial recognition technology to comply with our obligations under the Office of Liquor and Gaming gambling self-exclusionary register. We include appropriate signage at our venues to alert you to this, and by remaining at our
venues, you consent to this information being collected.

1.3 Method of collection
We generally collect personal information directly from you through the use of any of our standard forms, through our website, onboarding app, social media accounts, in person, via email or over the phone. We may also collect personal information about you from third parties acting on your behalf.

Where possible, we will only collect personal information about you from you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

If we receive unsolicited information about you that we do not ask for or which is not directly related to our functions or activities, we may be required to destroy or de-identify that information, provided it is lawful and reasonable to do so.

1.4 Purpose of collection
The personal information that we collect and hold about you, depends on your interaction with us. Generally, we will collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the purposes of:
(a) providing services to you or someone else you know;
(b) responding to your enquiries;
(c) if you have consented to marketing or otherwise permitted by law, enabling us to fulfill our business commitments and to inform our existing and potential members, customers about our products and services;
(d) if you have consented to marketing or otherwise permitted by law, providing you with information about other services that we and other organisations that we have affiliations with, offer that may be of interest to you;
(e) if you have consented to marketing or otherwise permitted by law, providing you with information relevant to your type of business or other area of expertise or interest;
(f) facilitating our internal business operations, including the fulfilment of any legal requirements;
(g) analysing our services and customer needs with a view to developing new or improved services; or
(h) contacting you to provide a testimonial for us.

If you are an employee or consultant, we will use your personal information to administer our employment or consulting relationship, including to fulfil our legal obligations in connection with that relationship.

Except as otherwise permitted by law, we only collect sensitive information about you if you consent to the collection of the information and if the information is reasonably necessary for the performance of our functions, as set out above.

1.5 Failure to provide information

If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking. In the context of an employment or consulting relationship, without that information we will
not be able to appoint you to the role.

1.6 Laws under which personal information is collected and used

In Australia, we collect personal information to assist us to fulfil our legal and regulatory obligations, including: employment law obligations under the Migration Act 1958 (Cth) and the Fair Work Act 2009 (Cth), and taxation and superannuation law obligations under the Income Tax Assessment Act 1936 (Cth) and Part 25A of the Superannuation Industry (Supervision) Act 1993 (Cth); corporate record keeping obligations under the Corporations Act 2001 (Cth), the Competition and Consumer Act 2010 (Cth) and the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

2. Tax File Numbers

We collect, use, store and disclose Tax File Numbers only for the purposes required by law. We are not permitted to use those Tax File Numbers as our own internal identifiers for individuals, and we must comply with the Tax File Number Rule before sharing Tax File Numbers with any third party.

3. Internet Users

If you access our website, we may collect additional personal information about you in the form of your IP address and domain name.

Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.

Our website uses cookies and pixels. The main purpose of these are to identify users and to prepare customised web pages for them. They also allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

4. Use and Disclosure

4.1 Laws under which personal information is collected and used

Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclosure personal information about you to:

• our related entities to facilitate our and their internal business processes;
• investigate suspected fraud or unlawful activity;
• assist a law enforcement body or national security body in the performances of its function, or the use or disclosure relates to the preparation for, conduct of or orders arising out of legal proceedings of a court to tribunal;
• prevent any serious and imminent threat to any person’s life, health, or safety or the public’s health or safety;
• third party service providers, who assist us in operating our business, and providing services to you on our behalf (including information technology service providers and professional advisers) and these service providers may not be required to comply with our privacy policy;
• if you have consented to marketing or otherwise permitted by law, other organisations with whom we have affiliations so that those organisations may provide you with information about services; and
• in the context of a corporate transaction, to a potential target, acquirer or merger party where reasonably necessary to complete that transaction.

4.2 Disclosure of personal information overseas

We are not likely to disclose personal information about you overseas.

5. Data Security

We may hold your personal information in either electronic or hard copy form. We will make reasonable efforts to ensure that information we collect and keep about you is kept secure at all times.

We will monitor and adopt, as appropriate, new technological developments that are designed to aid in ensuring the security of customer information.

We will limit access to customer information to those of our employees who need it to carry out our business functions. We educate our employees about our policies and practices in regard to:

• safeguarding personal information;
• preventing its unauthorised access, use or disclosure; and
• ensuring its proper handling.

We will use all reasonable endeavours to ensure that you only provide personal information in a secure environment. When the information in on longer needed or required at law, it will be destroyed or permanently de-identified. We will also take care to ensure that any personal information provided by you will be reasonably protected from misuse, loss, unauthorised access, modification or disclosure and will be maintained by us in an accurate, complete and up to date manner.

We will take seriously and deal promptly with any accidental or unauthorised disclosure of personal information. If a data breach occurs which is likely to cause serious harm, we will notify the Privacy Commissioner. We will also notify the affected individuals, and include recommendations about the steps they should take in response to the data breach.

6. Access and Collection

If at any time you wish to amend personal information that is incorrect or wish to have your personal information deleted, please contact us on (07) 3208 8122 or email us at [email protected].

You may access the personal information we hold about you, upon making a written request. Upon verification of your identity, we will allow you to access the information we keep about you to determine what that information is and to correct that information if it is
found to be incorrect.

Unless personal information is required for administration or legal reasons, we will take all reasonable steps to respond to such requests within 14 days and meet such requests within 28 days.

We may charge you a reasonable fee for processing your request (but not for making the request for access) as follows:

• $10 per hour or part thereof plus GST for time spent in providing access, and
• $1 plus GST for each page printed or reproduced.

We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

If we refuse to correct your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

7. Anonymity and Pseudonym

Wherever it is lawful and practicable, we will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. Furthermore, you may use a pseudonym if it is both practical and lawful. However, failure to provide full and complete information may result in a limited ability on our part, to offer or deliver complete services to you. Usually, you will only be able to remain completely anonymous if you purchase a product with cash, suspect to governing legislation.

8. Direct Marketing

You may opt in to receive marketing e-mails and SMS regarding events and specials from us. If you no longer wish to receive direct marketing in this form we have the option to ‘unsubscribe’ or ‘opt out’ as directed at the bottom of the communication. You may also request at any time to cancel your consent to such communications by e-mailing [email protected].

9. Complaints Resolution

If you wish to make a complaint about a breach of the Privacy Act, the APPs or a privacy code that applies to us, please contact us using the details below and we will take reasonable steps to investigate the complaint and respond to you.

If after this process you are not satisfied with our response, you can submit a complaint to the Office of the Information Commissioner. To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at http://www.oaic.gov.au/privacy/privacy-complaints, to obtain the relevant complaint forms, or contact the Information Commissioner’s office.

If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact our Privacy Officer at:

Street address: PO Box 528, Woodridge, Qld 4114
Email address: [email protected].
Telephone: (07) 3208 8122
Website: https://www.diggersservicesclub.com.au/

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site http://www.privacy.gov.au/. We recognise and respect that your privacy is very important, and we are committed to
protecting the personal information we collect from and about you.